Dragon Brother Ltd. Online Store Policies

Our Online Store Policies

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a Paypal Standard Payment method of interaction with our visitors that does not compromise any credit card information on our site. That means, this online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a cheque, but this will delay your order as we must wait for your funds to clear before we ship any merchandise.

Return / Refund Policy

If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing (i.e. the plastic cover not being opened for a DVD).

Delivery Information

We proivide a free delivery charge for all of our orders with UK Royal Mail Standard Second Class delivery services, and delivery time is usually 3 to 5 days from order.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.

Terms of Use

If you placed your order, that means you will automatically comply with our store polices above. Also you will comply that it is your full responsiblity for any activity or result that you learnd and engaged from/with the DVDs or any other products you ordered.

Privacy Ststement

We collect information direct from you, typically your name, address, contact mobile phone number and email address related with your order, which is purely for the order dispatch purpose, and will not be used for any other purpose or pass them to any party.